RETURNS
30 DAY MONEY BACK GUARANTEE - FOR UNWANTED & UNUSED ITEMS
If you're not entirely happy with your purchase, we're here to help.
Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling). If the product you received was damaged, defective, or if the wrong item was shipped to you, you must first contact Consumer Relations at: 800.466.3342 prior to returning your product.
To return an item you ordered from us.Revamphair.com, fill out the Returns Form on the packing slip that came with your order and send it back with the merchandise to ensure proper credit and faster processing. Revamp cannot be responsible for lost returns. We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.
To avoid any additional fees, please include all original packing materials, manuals, and accessories with the product. All merchandise must be returned in its original packaging and in sellable condition. Wearable items must be unworn. We recommend you return items via UPS ground or insured USPS for proof of delivery.
A pre-printed return label is included on your original packing slip for your convenience.
No CODs will be accepted.
Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.
To raise a return request, please contact us straight away, where we will provide return information.
DAMAGE UPON ARRIVAL
We ask that all deliveries are inspected upon receipt for damage or defects, please report any damage to us within 28 days, but we advise you check your goods as soon as possible to avoid delays.
If items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly, or refuse delivery entirely to enforce an immediate return.
If it is discovered that goods are damaged after opening, please do not attempt to use and contact us immediately. Our team will act swiftly to correct any problems with your order and any replacement(s) will be shipped as quickly as possible.
INCORRECTLY SUPPLIED ITEMS
Upon receipt of your order you should immediately check the description on the packaging and paperwork matches what you have ordered. If you suspect the goods received to be incorrect or not matching your order or paperwork, please contact us within 7 working days of receipt.
FAULTY GOODS
Please retain all packaging from your consignment until you are satisfied all items are in good working order. If for any reason goods maybe faulty or need to be returned, we must receive goods back with all original packaging, contents & accessories in good condition with due care made to package to a standard in which the goods were received.
You must contact us straight away if you discover a fault with your product(s). A member of our team can help to determine if there is indeed a fault with your product, then issue you with an RMA number and return instructions. In order to avoid delays in processing your return please do not send it back without first obtaining an RMA number from our team.
Upon receipt, products will be inspected and tested to determine a fault. If no fault is found, goods will be returned at further cost of shipping to the customer.
Items which are deemed faulty will have a replacement or refund offered, we will take care of all associated postal/courier charges.
WARRANTY
If you are unable to exchange a product at the original place of purchase and if the product is still under warranty, contact a consumer relations representative by telephone at 1-800-466-3342 for assistance. Please make sure to have the model number of the product available.
